Managing Conflict
Managing Conflict & Aggression
A one day course for staff in direct contact with customers and service users when there is potential for conflict to occur. Includes elements on understanding aggression, dynamic risk assessments, defusing & resolving conflict & aggression and personal safety skills.
Course Overview
Each course is tailored to the needs of individual clients, but most course will include the following elements:
- Recognising & assessing risk
- Understanding aggression
- Mental Health & Conflict
- Defusing techniques
- Conflict resolution strategies
- Law & policy on violence & aggression in the workplace
- Personal safety
- Disengagements Techniques (optional)