Managing Telephone Aggression Video Resources
List of Services
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Cold CallerList Item 1
When a cold caller turms the tables
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Telephone Basics - The GreetingList Item 2
Two contrasting examples of a customer greeting
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Customer Loses ControlList Item 3
A caller deep in the emotional response zone
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World Fastest TalkerList Item 4
500 Words per Minute from John Moschitta
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Music on Hold
A particularly shocking example of on-hold audio