Managing Conflict & Aggression

A one day course for staff in direct contact with customers and service users when there is potential for conflict to occur. Includes elements on understanding aggression, dynamic risk assessments, defusing & resolving conflict & aggression and personal safety skills.

Course Overview

Each course is tailored to the needs of individual clients, but most course will include the following elements:
  • Recognising & assessing risk  
  • Understanding aggression
  • Mental Health & Conflict
  • Defusing techniques
  • Conflict resolution strategies
  • Law & policy on violence & aggression in the workplace
  • Personal safety 
  • Disengagements Techniques (optional)