First Response
A course that provides staff with the basic personal safety and physical intervention skills to effectively and safely respond to emergency/panic alarms at organisational premises.
Course Overview
Each course is tailored to the needs of individual clients, but most course will include the following elements:
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- Recognising & assessing risk (Dynamic Risk Assessment)
- Incident Management
- Defusing & De-escalation techniques
- Resolution strategies
- Law & policy on violence & aggression in the workplace
- Personal safety
- Physical Intervention Skills (optional)
- Practical Scenarios